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Thursday, November 19th, 2009

The Tragedy of the Common[']s [Fridge]

Posted by Bracken King
During my graduate career, I've read and analyzed a ton of research papers. Of all the compliments that one could give, I think the highest praise is to say that a method, experimental design, or proof is elegant. The papers that bring huge resources to bear to tackle crucially important problems are certainly well regarded, but nothing is so universally appealing as a succinctly and clearly addressed question. Programmers are particularly fond of elegant code, and Tyler and I certainly try to develop with an eye towards simplicity. It's easy to get caught up, however, in elegant implementation, and forget that what really matters is the usability of the site itself. As long as our code isn't so convoluted that it impedes our development, it doesn't matter how messy it gets as long as the front end maintains our desired accessibility. All that said, I want to talk about an example of a really simple change that I've seen implemented recently. In retrospect, it's pretty obvious, but even still, it elegantly addressed an issue around the lab.

I recently heard Elinor Ostrom, one of the 2009 Nobel laureates in economics, interviewed on NPR's Planet Money podcast (incidentally, if you haven't checked it out, I'd strongly recommend subscribing to Planet Money). My dumbed down understanding of her work is demonstrating that local solutions exist to the "tragedy of the commons," the idea that economically rational actors will inevitably destroy shared limited resources in the absence of any regulatory measures. Among the common (and probably off-base) examples of this is the ubiquitous common fridge which tends towards disaster in most workplaces. Ostrom discussed this at the end of her interview, and it reminded me of a pretty elegant solution that has been working really well for keeping our floor's common fridge clean.

When I joined the group, the rules of the fridge were as follows:
  • Anything in the fridge that isn't labeled with a name and the date that it was put in the fridge is up for grabs
Anyone could consume or discard of unlabeled food at their discretion, and was generally happy to do so without too much of a hassle. To encourage people to use the system, a sharpie was taped to the fridge for easy labeling. This worked to a certain extent, but invevitably, we ended up with perfectly labeled food sitting in the fridge until it sprouted legs and broke it's way out. About two years ago, someone made the following tweak and we haven't had to clean the fridge since:
  • Anything in the fridge that isn't labeled with a name and expiration date is up for grabs. Similarly, any food past it's expiration date is fair game
It's easy to see why this worked: it's now trivial to evaluate whether any existing item can be removed. There's no more grey area of perfectly labeled forgotten food that has been in the fridge for months. Simple, clean, elegant, awesome. For what it's worth, I think our solution is a lot better than the one Ostrom discussed for their common fridge. Look for the Frigidaire prize in economics to be awarded to a colleague of mine in the near future.

Tags: Simplicity

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This is a blog for small businesses interested in how they can better use technology. Most tech is targetted at either individual consumers or huge corporations. We'll help you find the tools that are powerful enough to help run your business, but simple enough that you won't need an I.T. team to use them.

There are two main writers on the Less Annoying Blog: Tyler has worked on the tech side of several small businesses and knows first hand what the little guys need, and don't need. Bracken is finishing up a PhD at MIT and he's always experimenting with any new software he can get his hands on.

We also run an online customer manager tool called Less Annoying Software which was created specifically for small businesses to track all their customer activity.
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